Contact Brookstone Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What does the person who answers need to know?

A few details on the first call help the crew plan the visit before they leave.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If more than one floor is affected.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether the power to the wet area is on or off.
• Whether you've called your insurance company yet, and either answer is fine.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

How does the age of Brookstone homes change a water call?

If you know when your house was built, or whether it has a basement, share that on the call. The age of your house and what it sits on decide where the crew looks first, so mention both when you call. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

The crew covers every part of Brookstone.

Calls from nearby Holliday Farms, Pheasants Run, Eagle Village, Williams Glen, Royal Run, Anson, Sawgrass and Saddle Creek reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration.

What should you know before you call?